Shipping & Returns
❤ Processing time
We send out orders within 1-3 business days after receiving payment. We ship out from Monday to Friday.
❤ Shipping informations
1/ We offer two shipping methods :
– Standard shipping (this method doesn’t provide tracking number) – not available for United States
– Express airmail (tracking number provided)
We DO not offer anymore standard shipping to USA due to too many issues with USPS delays. USA orders are all shipped with express airmail.
2/ ABOUT Express Airmail
Almost all the countries offer tracking online for this shipping method.
AUSTRALIA post office DOES NOT provide tracking on line for packets shipped from Greece with express airmail. If you choose express airmail for Australia, we will change it automatically to Registered airmail. Please note that Australian post office does not offer tracking on line for selected countries. So you won’t be able to track your order when your package will leave Greece.
Instructions about tracking orders :
After shipping, we will give you a tracking number. With this number, you will be able to track your order on www.elta.gr (the Greek post office) and in few days on your local post office. For example if you leave in the United Kingdom, you will track it on www.royalmail.co.uk, if you leave in the United States, you will track it on www.usps.com.
Delivery information will provide delivery status or attempted delivery status when the item reaches its destination. It WILLL NOT provide tracking of the item as it is on the way to its destination.
3/ Estimated Shipping delivery
– 7 to 10 business days for Europe
– 8 to 15 business days for USA (christmas period may take longer)
– 10 to 15 business days to Canada
– 10-20 business days for rest of the world
We gladly accept returns and exchanges.
If you are not entirely satisfied with your purchase, we’re here to help you.
You have 15 days to return your order from the date you received it. To be eligible for a return, the order must be unused and in the same condition that you received it and be shipped in the original packaging.
Once we receive your order, we will notify you that we have received it. If you want a refund, refund will be made in 24 hours. It may take several days to appear on your bank account (depending on your card issuer’s policies).
If you want an exchange, please leave a note with clear instructions (for example, i need a 8 inches bracelet).
Shipping cost for returns will be paid from the customer.
Before to return an order, please contact us so we can give you all the instructions for returns.