Shipping & Returns
❤ Processing time
We send out orders within 1-2 business days after receiving payment. We ship out Monday – Wednesday and Friday.
❤ Shipping informations
1/ During covid-19 all the orders are shipped by Registered airmail (tracking number provided).
2/ ABOUT REGISTERED AIRMAIL
Almost all the countries offer tracking online.
AUSTRALIA post office DOES NOT provide tracking on line for packets shipped from Greece with registered airmail. So you won’t be able to track your order when it leaves Greece.
PLEASE NOTE THAT REGISTERED AIRMAIL REQUIRES A SIGNATURE UPON DELIVERY.
If you are not at home, the postman will leave a notice and you will have to either go to the post office to collect your packet or request a new delivery. Attention, please note that for the USA, USPS does not always leave a notice. We highly suggest you to follow your tracking number until delivery.
Instructions about tracking orders :
After shipping, we will give you a tracking number. With this number, you will be able to track your order at www.https://www.elta-courier.gr (the Greek post office) and in few days on your local post office. For example if you leave in the United Kingdom, you will track it on www.royalmail.co.uk, if you leave in the United States, you will track it on www.usps.com.
Delivery information will provide delivery status or attempted delivery status when the item reaches its destination. It WILLL NOT provide tracking of the item as it is on the way to its destination.
3/ Free shipping
We offer free delivery on selected products in Europe only. Orders with free delivery are shipped with standard international mail (no tracking number provided). If you want a tracking number, you will then have to select the shipping method with tracking number offered during checkout.
3/ Estimated Shipping delivery
– 7 to 10 days for Europe
– 8 to 20 days for USA (christmas period may take longer)
– 8 to 20 days to Canada
– 10-20 days for rest of the world
We gladly accept returns and exchanges.
If you are not entirely satisfied with your purchase, we’re here to help you.
You have 15 days to return your order from the date you received it. To be eligible for a return, the order must be unused and in the same condition that you received it and be shipped in the original packaging.
Once we receive your order, we will notify you that we have received it. If you want a refund, refund will be made in 24 hours. It may take several days to appear on your bank account (depending on your card issuer’s policies).
If you want an exchange, please leave a note with clear instructions (for example, i need a 8 inches bracelet).
Shipping cost for returns will be paid from the customer.
Before to return an order, please contact us so we can give you all the instructions for returns.